Desktop Support Resume Example

Desktop Support Resume Template

Make sure you choose the right resume format to suit your unique experience and life situation.

Copy-paste Desktop Support Resume (Text Format)

FIRST AND LAST NAME

Email: your.email@email.com

Phone: (123) 456-7891

Address: Street, City, State

LinkedIn: linkedin.com/in/yourprofile

Resume Objective

Results-producing Desktop Support Technician with 5+ years’ experience in installing, diagnosing, servicing, and maintaining high-end client proprietary products as well as other computer-related products. Seeking a position in [Company Name] to handle complex products, problems, and projects and provide technical support to customers in solving technical issues.

Professional Experience

Atlas Search, New York, NY
Desktop Support Technician, September 2019–Present

• Ensure customer satisfaction by resolving all networking issues for home and small businesses and providing professional support to 1500+ users
• Troubleshoot issues related to hardware, software operating systems, applications, and compatibility while providing remote support to multiple devices
• Answer an average of 45 calls daily with a 90% resolution rate by consistently meeting and exceeding call handling goals
• Employ outstanding customer relations and technical skills by resolving issues 20% faster than other support technicians

Apex Systems, New York, NY
Desktop Support Technician, June 2017–August 2019

• Provided daily customer support while delivering exceptional technical support and providing solutions to 500+ customer inquiries and complaints
• Routinely observed operational performance in addition to collaborating with technical staff and clients to improve efficiency and customer satisfaction while reducing costs
• Maintained 600+ computers with various operating systems, upgraded them regularly, and repaired computer hardware when necessary
• Identified and resolved simple technical hardware and software issues and created all product and services-related technical documentation

Education

Columbia University, New York, NY
Bachelor of Science in Computer Science, May 2017
Honors: magna cum laude (GPA: 3.7/4.0)

Additional Skills

• Effective communication
• Multitasking and prioritizing
• Problem-solving methodology
• Technical support
• Troubleshooting
• Active directory
• Operating systems (Linux Mint, Cent OS, Mac OS)

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Average desktop support technician salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data is presented based on the top states in the USA.

How to write a desktop support resume

With the rise of technology in every industry, the demand for desktop support technicians (also called computer support specialists) is set to increase 9% over the next 10 years. But don’t assume that growth will make getting hired easy.

If you’re applying for an IT support job, you’ll still need a great desktop support resume that shows the recruiter who you are and the value you’ll bring to their IT team. Below are four tips you can apply to create a personalized desktop support resume that’ll win you a job in the IT industry.

1. Highlight your desktop support skills

Your desktop support skills need to stand out on your resume so recruiters can easily see you’re a good fit for the role. Employers seek computer support specialists with good hard and soft skills, so include both on your desktop support resume.

Hard skills, also known as technical skills, are the abilities you’ve developed through your education or work experience. Hard skills are fundamental for your role as a desktop support specialist. After all, it’s this technical knowledge your clients rely on.

Here are several hard skills for your desktop support resume:

• Software and hardware installation, upgrades, diagnosis, repair, and maintenance
• Testing, monitoring, and maintenance of peripheral devices
• Troubleshooting networks
• Word processing
• Printing
• Software and hardware installation
• Electronic mail
• Operating systems
• Troubleshooting
• Microsoft active directory
• Network security systems
• Antivirus programs
• Cloud platform software
• Remote technical support

By contrast, soft skills are the abilities you’ve gained through interactions with colleagues and customers. Although soft skills are not specific to your desktop support role, they show you’re an IT professional who will ensure high customer satisfaction.

Soft skills you can put on your desktop support resume include:

• Analytical and problem-solving skills
• Communication skills
• Self-motivation
• Customer service skills
• Attention to detail
• Ability to multitask
• Calmness under pressure
• Collaborative teamwork
• Organizational skills
• Time management skills

2. Open with a compelling desktop support resume objective

A resume objective is a 2–4 sentence summary that sits at the top of your resume and helps you highlight your character, relevant experience in tech, and ambition.

What you write in your resume objective helps your potential employer work out if you’re a good fit for their company culture. So list these qualifications in your desktop support resume’s objective to capture an employer’s attention and get them to keep reading your application:

• Months or years of experience (if applicable)
• Education details
• IT-related skills and certifications
• Reasons you’re applying for a desktop support role

Here’s an example of a desktop support technician’s resume objective that includes a year of experience and knowledge of working with computers:

3. Describe your desktop support experience with bold action verbs

The work experience section of your desktop support resume is important because it gives employers an idea of how well you can handle responsibilities in a fast-paced environment. But stating how many years you worked in each position isn’t enough. Instead, describe your past roles by starting each work bullet point with an action verb.

Action verbs catch an employer’s attention and help them grasp your abilities and achievements at a glance. Recruiters read loads of resumes and can’t remember everything in each one, so use memorable words that’ll create an image of you as a helpful and accomplished computer IT specialist.

Some action verbs that’ll make your desktop support resume memorable to hiring managers are:

• Install
• Repair
• Troubleshoot
• Support
• Research
• Innovate
• Analyze
• Document
• Communicate
• Train

For example, this desktop support candidate uses action words to make their work experience bullet points stand out:

Installing, troubleshooting, and repairing computer hardware

Analyzing data to inform efficient system upgrades

4. Showcase your professional qualifications in your resume’s education section

Desktop support roles require a lot of technical knowledge, which you’ve likely gained through your previous education. Ensure your desktop support resume’s education section clearly shows the hiring manager your professional competency for the IT support job you’re targeting.

And if you’ve got a lot of work experience, you only need to include the highest degree on your education section, along with any certifications you hold.

If you’re a recent graduate with minimal or no experience, you can make up for a limited experience section by including more education details. For instance, list your GPA or relevant coursework (e.g., computer programming, business analytics, cloud computing). You can also take online IT support certification courses on Coursera or Udemy and add those to your resume.

And whether you’re writing about a degree, certificate, or high school diploma, always include the:

• name of the institution
• degree/certificate title
• year completed
• honors/GPA earned

For instance, here’s a well-written desktop support resume education section:

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