RESUME OBJECTIVE
Results-producing Desktop Support Technician with 5+ years’ experience in installing, diagnosing, servicing, and maintaining high-end client proprietary products as well as other computer-related products. Seeking a position in [Company Name] to handle complex products, problems, and projects and provide technical support to customers in solving technical issues.
PROFESSIONAL EXPERIENCE
Atlas Search, New York, NY
Desktop Support Technician, September 2019–Present
- Ensure customer satisfaction by resolving all networking issues for home and small businesses and providing professional support to 1500+ users
- Troubleshoot issues related to hardware, software operating systems, applications, and compatibility while providing remote support to multiple devices
- Answer an average of 45 calls daily with a 90% resolution rate by consistently meeting and exceeding call handling goals
- Employ outstanding customer relations and technical skills by resolving issues 20% faster than other support technicians
Apex Systems, New York, NY
Desktop Support Technician, June 2017–August 2019
- Provided daily customer support while delivering exceptional technical support and providing solutions to 500+ customer inquiries and complaints
- Routinely observed operational performance in addition to collaborating with technical staff and clients to improve efficiency and customer satisfaction while reducing costs
- Maintained 600+ computers with various operating systems, upgraded them regularly, and repaired computer hardware when necessary
- Identified and resolved simple technical hardware and software issues and created all product and services-related technical documentation
EDUCATION
Columbia University, New York, NY
Bachelor of Science in Computer Science, May 2017
Honors: magna cum laude (GPA: 3.7/4.0)
ADDITIONAL SKILLS
- Effective communication
- Multitasking and prioritizing
- Problem-solving methodology
- Technical support
- Troubleshooting
- Active directory
- Operating systems (Linux Mint, Cent OS, Mac OS)