Claims Adjuster Resume

Claims Adjuster Resume Template

The way you format your resume is important — it affects what details readers see first.

Copy-paste Claims Adjuster Resume (Text Format)

FIRST AND LAST NAME

Email: your.email@email.com

Phone: (123) 456-7891

Address: Street, City, State

LinkedIn: linkedin.com/in/yourprofile

Summary

Diligent and detail-oriented professional with 4+ years of experience coordinating complex claims processes in compliance with regulatory requirements to reach fair and equitable settlements. Adept at determining proper course of action for coverage and disposition of claims through effective judgment, analytical, and decision-making skills. Skilled in delivering high-quality customer service while building profitable relationships. Poised to showcase claims adjustment excellence at SUPRA Insurance as a Senior Claims Adjuster.

Professional Experience

Central Mutual Insurance, Alpharetta, GA
Claims Representative, November 2020–Present

• Collaborate with 5 senior claims specialists to fix 10+ historically troublesome claims weekly while determining company liability
• Oversee multiple pending commercial and personal claims, maintaining customer service satisfaction level of 92%
• Design, plan, and implement training sessions for regional claims personnel, resulting in an 8% decrease in payouts
• Address and respond to customer concerns in pleasant manner while managing 300+ calls per month
• Compile client data with discretion and formulate detailed reports to meet KPIs

Liberty Mutual Insurance, Columbus, GA
Claims Adjuster, June 2018–November 2020

• Evaluated extent of company liability during investigations of 10+ insurance claims per month
• Settled claims, decreased claim payouts, and researched to gather information and prepare 5 annual claims reports
• Consulted with authorities to supervise property loss claims of moderate-to-high severity
• Facilitated appeals of denied claims containing errors/issues and lack of prior authorization
• Provided superior customer service by accompanying clients to appropriate departments for timely query identification and resolution, securing a 90% client satisfaction rate

Education

University of St. Thomas, St. Paul, MN
Bachelor of Science in Business Administration, June 2018

• Honors: cum laude (GPA: 3.6/4.0)

Additional Skills

• Certified Insurance Examiner (CIE), Insurance Regulatory Examiners Society (IRES)
• Computer Skills: Xactimate, Audatex, Microsoft Word, Excel
• Fluent in English and Spanish

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Average claims adjuster salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data is presented based on the top states in the USA.

How to write a claims adjuster resume

As a claims adjuster, you’re used to performing many different tasks. You’re a top-notch investigator, a data analyst, and a friendly face for customers all rolled into one.

Now it’s time to convince an insurance company you can excel at each of these different aspects of your job. To impress these companies you’ll need to make a claims adjuster resume that highlights your most relevant skills, achievements, and experience.

Unsure how to get started? Follow these three tips to write a claims adjuster resume that gets you an interview for your ideal role:

1. Emphasize your claims adjuster skills

In insurance, a single error can cost a company a lot of money. So ensuring target employers you’ll investigate each claim thoroughly and accurately is essential.

That’s why employers seek highly analytical claims adjusters they can count on to make fair decisions. Also, claims adjusting is a people-facing role with a lot of time spent out in the field. Therefore, your claims adjuster resume needs to show your ability to communicate effectively, handle grievances, and settle disputes.

For instance, an important part of your job is maintaining customer satisfaction. You’re expected to deal with people sensitively, sometimes during their most vulnerable moments after experiencing loss.

Show that you possess these vital qualities by listing your relevant hard and soft skills.

Hard skills are trained abilities that you’ve gained on the job or from schooling — for example, auto estimating software you know how to use, such as Autodatex and CCC. Your soft skills are personality traits like teamwork and leadership that help you interact with clients and colleagues in your claims adjuster role.

Here are a few examples of good claims adjusting skills for your resume:

• Analytical skills
• Attention to detail
• Computer skills
• Complex problem solving
• Judgment and decision making
• Knowledge of regulatory processes
• Language skills
• Research skills
• Report writing
• Customer service skills

Rather than cram all these skills into the skills section, try fitting them naturally throughout your resume sections (e.g., in your resume bullet points or your resume objective).

2. Boost your work experience with hard numbers

As a claims adjuster, you’re no stranger to data, especially as a large part of your role deals with using numbers to calculate liability and settle claims.

Now use that same data to quantify your achievements when you detail your past job descriptions in your claims adjuster resume’s work experience section.

Hard numbers stand out to hiring managers because they show what measurable impact you made in previous positions. Ultimately, employers care about what results you can deliver for a company, not just what duties you can perform.

One way to highlight your successes as a claim adjuster is by stating how much money you saved for a company. Other key metrics are customer satisfaction levels, the numbers of employees you managed, and the size and frequency of reports you’ve compiled.

Here’s an example of how one applicant uses hard numbers to make their resume bullet points more impressive to insurance employers:

3. Write a standout claims adjuster resume objective

A claims adjuster resume objective is a concise summary of your claims adjuster experience, skills, and education.

The claims adjuster resume objective appears at the top of your resume and is often the first thing hiring managers will see when scanning your application, so ensure it’s professional while showcasing your top qualifications.

Here are some tips on how to write a great claims adjuster resume summary:

• Keep it to 2–4 sentences (any longer, and the hiring manager will get bored reading it)
• Tailor your resume objective to each claims adjuster position you apply for to show that you’ve done your research and are truly interested in the position
• Use keywords from the job ad that are specific to claims adjusting (e.g., “risk management,” “insurance,” and “investigation”)

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