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Resume Examples Front Desk Resume Concierge Resume

Concierge Resume Example

Written By The Resume Genius Team
Headshot of Aaron Case, CPRWReviewed By Aaron Case, CPRW

Concierges work in the hospitality industry and ensure all guests have a positive experience. Here’s a free concierge resume sample and three tips to help you write a 5-star resume and land a new concierge job.

June 12, 2024
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A concierge resume example on a template with turquoise font for the resume header and sections for the applicant’s resume objective, professional experience, education, and additional skills Download
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Concierge Resume Template

Average concierge salaries in the US

How to write a resume for a concierge

Concierge Resume Template

Remember to choose the best resume format for your professional background: chronological if you’ve experience or functional if you’d rather focus on your skills.

[Your Name]

[Your Address], [City, State]

[Your Email Address] | [Your Phone Number]

[LinkedIn Profile] (optional)

Professional Summary

Concierge with 5+ years of experience responding to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum guest satisfaction. Seeking a position at [Company Name] to create a world-class friendly and comfortable environment for customers and visitors.

Skills
  • Customer service
  • Fluent in English, Japanese, and Korean
  • Effective communication
  • Organization
Professional Experience
Concierge

HHGRP, Detroit, MI | May 20XX – Present

  • Book tickets to special events and make weekly reservations for 150+ clients at venues for dinner, recreation, or spa treatments
  • Establish and nurture service relationships to fulfill the daily needs of patrons, customers, guests, and employees
  • Interact with 30+ clients daily, schedule appointments, and arrange meetings by reserving rooms and managing refreshments
  • Ensure all 15 conference rooms and hotel offices are well-sanitized, fully furnished, and ready for upcoming reservations
Concierge

OLYMPIA HOTEL, Detroit, MI | August 20XX – April 20XX

  • Improved customer satisfaction by 15% by driving teamwork and quality customer service through daily communications and coordinating with other departments
  • Communicated with 50+ guests per day, providing efficient arrival and professional departure experiences while ensuring they had a memorable visits
  • Remained alert at all times and served as the first point of contact for all activities and emergencies in the lobby
  • Wrote 7+ weekly work orders and ensured they were delegated to the appropriate staff members
Education

Resume Genius University | Bachelor of Science in Hospitality Management

Graduation Date: May 20XX

Average concierge salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license, this data is pulled from the most recent US Bureau of Labor Statistics’ Employment & Earnings report (as of 10/16/2024), featuring the top states by use.

Average concierge annual salaries by state

StateSalary / Year
New York$51,190
California$40,650
Florida$36,400
Texas$34,690
Pennsylvania$36,400
Illinois$39,240
Ohio$29,620
Georgia$34,800
North Carolina$32,590
Michigan$34,670
National Average$35,739

How to write a resume for a concierge

Looking for a concierge job in the hospitality industry for the first time or have several years of experience already? Prepare a targeted concierge resume to show employers your ability to provide high-level customer service and exceed guest expectations.

Here are three tips on how to make a compelling resume that gets you hired:

1. Introduce yourself with a concierge resume objective

Concierges provide guests with excellent first impressions, and your concierge resume is no different. A good way to impress hiring managers in the hospitality industry is to write a 2–4 sentence resume objective proving you have the skills and experience necessary to be a great first point of contact for customers.

Your resume objective sits at the top of your concierge resume and introduces your:

  • previous experience doing concierge-related work
  • customer service-oriented abilities
  • educational details 
  • goals and motivations

This example of a concierge resume objective successfully addresses the above points. We’ve added colored underlines so you can easily see where each point is addressed:

Passionate customer service professional with 4+ years of experience as a concierge. Have a proven track record of excellent customer service and juggling multiple tasks simultaneously. Hold a Hospitality Associates Degree from Monroe College. Knowledgeable about the various attractions and events taking place in the Times Square area and looking to provide guests with an exceptional experience at Loews Regency Hotel.

Providing a descriptive overview of what you can offer gives your target company a better understanding of your relevant experience and accomplishments. Leading with this job-specific information increases the chances that hiring managers will continue reading the rest of your application.

2. Display your top concierge-related hard and soft skills

When writing your concierge resume, highlight your hard and soft skills to convey your value as a job candidate.

Hard skills are specific abilities or knowledge acquired through experience or training. For instance, listing your foreign language skills shows employers you can communicate with a wider range of customers. Also, making reservations, arranging transportation, and acting as an information resource are common duties for concierges, so don’t forget to list your computer skills.

Have a look at more hard concierge skills for your resume:

  • Administrative skills
  • Handling incoming and outgoing calls
  • Managing a front desk guest book
  • Math skills
  • Server skills
  • Tracking laundry and dry cleaning requests

You’ll also need soft skills, which are personal qualities that make you a good cultural fit for the job. Because concierges complete many daily tasks (such as working at a hotel or apartment complex’s front desk or acting as a personal assistant), mention your organizational skills to show you’re capable of handling a variety of work.

Additionally, including your customer service skills and interpersonal skills is essential. Employers seek concierges who can ensure guests feel valued and comfortable by paying attention to their requests (even the challenging ones) and doing their best to exceed them.

Here are other concierge-related soft skills to emphasize on your resume:

  • Ability to multitask
  • Active listening
  • Attention to detail
  • Communication skills
  • Empathy
  • Initiative
  • Management skills
  • Optimism
  • Patience
  • People skills
  • Problem-solving skills
  • Resourcefulness

And if you list concierge–related soft skills in your resume’s skills section, ensure you also explain how you’ve used these skills. You can explain your skills by adding details about them to the work experience section of your resume or in your resume objective.

For example, this resume bullet point highlights a concierge applicant’s resourcefulness when providing resources about local attractions and events:

An example of work bullet points describing an applicant
Descriptive details help bring your concierge resume’s soft skills to life.

Don’t forget to include hard numbers on your concierge resume (e.g., the number of guests you helped, amount of revenue you increased, or number of trips you arranged) so your target employer has a clear understanding of your contributions in previous roles.

3. Begin each work bullet point with an impactful action verb

By including resume action verbs, you give potential employers a clear idea of your capabilities.

Starting your concierge resume bullet points with descriptive action verbs like “greeted,” “planned,” or “prepared” helps employers visualize what you did in your previous roles and how you’ve exceeded expectations.

For instance, instead of passive statements like “responsible for” or “tasked with,” try using action verbs like these to set your concierge resume apart from other applicants:

AppliedArrangedCommunicatedEnhancedGuided
IncreasedLedRecommendedScheduledProvided

Here’s an example from a concierge resume’s work experience section with bolded action verbs:

  • Handled emergencies such as fire hazards and minor earthquakes calmly by checking up on guests, informing them of building policies, and leading them to safety
  • Prepared detailed itineraries and appropriate transportation for groups of 5–20 families seeking recreational activities and local tours

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Concierge Resume Example

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The Resume Genius Team

The Resume Genius Team is a tight-knit crew of career coaches, hiring managers, and staff writers who are passionate about providing the best, most up-to-date career advice possible and helping job seekers land their dream jobs. Every article is reviewed by either Geoff Scott, Samuel Johns, Eva Chan, Corissa Peterson, or Dominique Vatin, our team of in-house Certified Professional Resume Writers. Resume Genius and its authors' career and resume advice have been featured in major publications such as CNBC, Forbes, The Wall Street Journal, and Fortune.

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