RESUME SUMMARY
Concierge with 5+ years of experience responding to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum guest satisfaction. Seeking a position at [Company Name] to create a world-class friendly and comfortable environment for customers and visitors.
PROFESSIONAL EXPERIENCE
Concierge
HHGRP, Detroit, MI
September 2020–Present
- Book tickets to special events and make weekly reservations for 150+ clients at venues for dinner, recreation, or spa treatments
- Establish and nurture service relationships to fulfill the daily needs of patrons, customers, guests, and employees
- Interact with 30+ clients daily, schedule appointments, and arrange meetings by reserving rooms and managing refreshments
- Ensure all 15 conference rooms and hoteling offices are well-sanitized, fully furnished, and ready for upcoming reservations
Concierge
OLYMPIA HOTEL, Detroit, MI
June 2017–August 2020
- Improved customer satisfaction by 15% by driving teamwork and quality customer service through daily communications and coordinating with other departments
- Communicated with 50+ guests per day, providing efficient arrival and professional departure experiences while ensuring they had a memorable visits
- Remained alert at all times and served as the first point of contact for all activities and emergencies in the lobby
- Wrote 7+ weekly work orders and ensured they were delegated to the appropriate staff members
EDUCATION
Wayne State University, Detroit, MI
May 2017
Bachelor of Science in Hospitality Management
Honors: magna cum laude (GPA: 3.85/4.0)
ADDITIONAL SKILLS
- Customer service
- Fluent in English, Japanese, and Korean
- Effective communication
- Organization